ligabola Platform Privacy Notice

This page describes what we collect when you use ligabola and how we keep that data protected. We take your privacy seriously and operate under strict data-handling principles. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place wagers on Liga 1, live-dealer tables, or other games, you share personal and payment information with us.

We at ligabola use that information only to operate your account, process your transactions, comply with law, and improve our service. We do not sell your data to third parties. We encrypt sensitive information and restrict access to our staff and trusted processors.

Our privacy practices reflect our commitment to user trust. If you have questions about how we handle your data, our support team can explain further in English.

What data we collect on ligabola

We collect several categories of information when you use our platform. Your account data includes your full name, email address, date of birth, and national identity number. This is required to verify your identity and comply with anti-money-laundering regulations.

Your activity data includes your wagers, game outcomes, account balance history, and support interactions. This helps us settle disputes and detect fraud. We also log your device type, browser, IP address, and access times for security purposes.

We collect cookies and similar tracking data to remember your login session, language preference, and betting history on our app. You can disable cookies in your browser settings, though this may limit functionality.

How we use and protect your data

We at ligabola encrypt all data in transit using industry-standard protocols. Our servers use firewalls, access controls, and regular security audits. Only authorized staff can access your account information, and only to perform their job functions.

Our servers may sit outside your jurisdiction. Data stored on servers in other regions is still subject to our encryption and access controls. We do not move your data to jurisdictions with weaker privacy laws without first encrypting it.

We retain your data as long as your account is active, plus a period thereafter for legal compliance and dispute resolution. Once your account is closed and all disputes resolved, we delete most personal data within 90 days, though we may retain anonymized activity records for statistical purposes.

Account data

Name, email, identity number—used for account verification and legal compliance.

Payment data

Deposit and withdrawal transaction details—shared only with your payment provider.

Activity data

Wagers, game outcomes, login history—retained for dispute resolution and fraud prevention.

Device data

IP address, browser type, access times—used to detect unauthorized account access.

Your rights and third-party processors

We process payment information on behalf of your bank or e-wallet provider. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet handle their own privacy policies. When you deposit via these methods, you also consent to their data handling. We recommend reviewing their privacy notices if you wish to understand their practices.

Our customer support team in Jakarta, Surabaya, Bandung, Medan, and Semarang may access your account data to resolve your questions. These staff members sign confidentiality agreements and only view data necessary to help you. We do not outsource support to third-party call centers.

We use third-party analytics services to track how users interact with our app and website. These services receive anonymized usage data only—they do not see your account details, payment information, or wagers. You can opt out of analytics cookies in your browser settings.

Your rights regarding your data

You have the right to request a copy of all personal data we hold about you on ligabola. Contact our support team and we will provide a download within 30 days. You also have the right to request correction of inaccurate data—for example, if your name is misspelled in your account profile, we will fix it.

You may request deletion of your account and associated data once all transactions are settled and disputes resolved. We will delete most information within 90 days, though we may retain anonymized records and backup copies for a limited time for legal compliance.

If you believe we have mishandled your data, you may file a complaint with our support team or contact your local data protection authority. We will investigate and respond within 30 days.

Cookies and tracking technologies

Our platform uses cookies to maintain your login session, remember your language and currency preference, and track your betting history so you can resume where you left off. These are essential for the app to function properly.

We also use analytics cookies to measure how often features are used and where users encounter problems. This helps us improve ligabola. You can disable analytics cookies without affecting core functionality.

Marketing cookies track your activity across external websites to serve relevant ads. If you prefer not to see personalized ads, you can disable these cookies, though you will still see non-targeted advertising.

Updates and contact

We may update this privacy notice from time to time. If we make material changes—such as sharing data with new third parties or altering retention periods—we will notify you via email at least 30 days before the change takes effect.

If you have questions about our privacy practices or how we handle your data on ligabola, contact our support team through the app's help menu or website contact form. We respond in English during standard business hours. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be delayed.